Privacy Policy

Enable Group Pty Ltd ("Enable Group," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By submitting your details to Enable Group — whether through a Facebook lead form, our website, or by contacting us directly — you agree to the practices described in this policy.

Enable Group Pty Ltd is a Victorian property development and construction company operating the Enable Co-Living brand. We design and build purpose-built co-living homes for property investors across Victoria.

Registered office: Suite 2, 1401 Burke Road, Kew East VIC 3102
Website: enablecoliving.com.au

We collect the following types of personal information:

• Full name
• Email address
• Phone number
• Suburb or postcode of the property or block you are enquiring about
• Any additional details you voluntarily provide during our assessment conversations

We do not collect sensitive information such as financial account details, government identifiers, health information, or payment card details through our lead forms or website enquiry process.

We collect personal information in the following ways:

Facebook and Instagram Lead Forms — When you submit a lead form attached to an Enable Group advertisement on Facebook or Instagram, your name, email address, phone number, and any custom question responses are collected and transferred to Enable Group.

Website Enquiry Forms — If you submit an enquiry through enablecoliving.com.au, we collect the details you provide in the form.

Direct Contact — If you contact us by phone or email, we may collect and record the personal information you provide during that interaction.

Enable Group collects your personal information for the primary purpose of:

• Conducting a free property assessment of your Victorian block or investment property
• Contacting you to discuss the results of your assessment
• Providing information about purpose-built co-living home designs relevant to your enquiry
• Following up on previous conversations about your property development interest

We may also use your information for the secondary purposes of improving our services, understanding the interests of our clients, and complying with our legal obligations — but only where this is reasonably expected by you or permitted by law.

We use your personal information to:

• Contact you by phone, email, or SMS to arrange and deliver your free property assessment
• Prepare an assessment of your block or property prior to our conversation
• Provide you with information relevant to co-living development in your location
• Respond to your questions and follow up as appropriate
• Maintain our internal client and enquiry records

We will not use your information to send you unsolicited marketing communications unrelated to your enquiry without your consent.

Enable Group does not sell, trade, or rent your personal information to third parties.

Your personal information may be shared with:

• Our internal team — including our assessment, design, and development staff who prepare and deliver your property assessment
• Our CRM and technology service providers — who store and manage our client records on our behalf, subject to confidentiality obligations
• Legal or regulatory authorities — where we are required to disclose information by law, court order, or regulatory authority

All third-party service providers who handle your information on our behalf are required to maintain appropriate privacy and security standards consistent with this policy.

We do not disclose your information to overseas recipients unless required by law or with your express consent.

Enable Group takes reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Your information is stored in secure digital systems, including our CRM platform, which is protected by access controls, password requirements, and appropriate security measures.

While we take all reasonable precautions, no data transmission or storage system can be guaranteed to be completely secure. If you have reason to believe your interaction with us is no longer secure, please contact us immediately using the details at the end of this policy.

We retain your personal information for as long as it is necessary to fulfil the purposes for which it was collected, to maintain our business records, and to comply with any applicable legal obligations.

If you request that we delete your information and we are not required by law to retain it, we will take reasonable steps to delete or de-identify it.

You have the right to request access to the personal information we hold about you, and to request that we correct information that is inaccurate, incomplete, or out of date.

To make an access or correction request, please contact us using the details below. We will respond within a reasonable timeframe (typically within 30 days). In some circumstances, we may be required by law to deny access — if this is the case, we will explain the reasons in writing.

We do not charge a fee for access requests, but we may charge a reasonable fee for providing access where significant resources are required to locate and compile the information.

If you believe Enable Group has breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint with us in writing. Please include:

• Your name and contact details
• A description of your concern and the relevant facts
• What outcome you are seeking

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If we are unable to resolve your complaint to your satisfaction, you may refer it to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.

For any privacy-related enquiries, access requests, correction requests, or complaints, please contact us:

Enable Group may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The current version will always be published at enablecoliving.com.au/privacy with the date of the most recent update noted at the top of the page.

Your continued engagement with Enable Group after any update constitutes your acceptance of the revised policy.